Privacy policy
PANO attaches great importance to the protection and confidentiality of the privacy of its customers, and more particularly of their personal data.
In this context, this Privacy Policy will enable you to understand what personal data we collect and what we do with it, as well as how you can protect your privacy in the context of the services we provide.
1. What type of data does PANO collect about you?
As part of the subscription to PANO services and during the provision of these services, PANO collects the following categories of data:
1. Identification data: surname, first name, postal and e-mail address, telephone number, etc.
2. Billing and/or payment data: bank details, means of payment, consumption, etc.
3. Usage data: services subscribed to, products used, consumption, communications, etc.
4. Customer relations data: assistance requests, correspondence with customers, etc.
This privacy policy applies to the www.pano-bordeaux-merignac.fr website (see website legal notice).
2. How does PANO use your data?
PANO uses your data for the purposes of executing and managing the contract. This includes the management of your customer account and the contractual relationship, the installation, maintenance, supply and management of the subscribed service or ordered product, the provision of assistance and the processing of your requests, the invoicing of the service or product, the management of complaints and disputes and collection procedures, also through third parties.
This data is kept for the time necessary to manage the contract and/or for the legal period. Without this data, PANO would not be able to perform the services for which you have subscribed.
PANO may also use your data when it has a legitimate interest in doing so.
Your data will thus enable PANO to evaluate and improve its services and to develop new ones, as well as to carry out loyalty, prospecting, survey and promotional actions.
Unless you object, you may receive, by post, offers from PANO, as well as e-mails and newsletters for promotional offers, general information, etc.
PANO may also use your data to comply with its legal obligations (including anti-fraud laws, money laundering laws and provisions concerning late or non-payment by the customer) and/or to respond to requests from public and governmental authorities.
3. How can you manage the collection and use of your data?
You may at any time access your data, rectify it, request its deletion, object to its processing for legitimate reasons due to your particular situation, or exercise your right to the portability of your data, by sending a letter and providing proof of your identity to : PANO – 99 avenue de la Marne, 33700 Mérignac – France.
You can contact us at any time using the contact form on www.pano-bordeaux-merignac.fr.
Data required by PANO for the purpose for which it was collected, to comply with a legal obligation and/or to establish, exercise or defend legal claims may not be deleted.
By contacting PANO, you can also define directives concerning the fate of your personal data after your death.
In the event of a complaint to which PANO has not given you a satisfactory response, you may contact the Commission Nationale de l’Informatique et des libertés (CNIL), which is responsible for compliance with obligations relating to personal data.
4. How does PANO ensure the security of your data?
PANO takes all necessary steps to protect the personal data it processes. Your data is processed electronically and/or manually and in any case, in such a way that its security, protection and confidentiality are ensured with regard to its level of sensitivity, via administrative, technical and physical measures to prevent loss, theft, unauthorized use, disclosure or modification.
All our employees and service providers must respect the security and protection of your data.
5. Who can access your personal data?
Your personal data is processed by PANO, PANO Group companies and its subcontractors and partners, for the purposes of managing the contract and performing the services you have requested or authorized.
Your data may also be transferred to third-party service providers who provide services or assistance and advice to PANO.
On request, they may also be transferred to persons and authorities whose right of access to personal data is recognized by law, regulations or provisions emanating from authorities empowered by law.
PANO’s subcontractors and partners may be located outside the European Union. When this subcontractor or partner is located in a country that has not been recognized as providing an adequate level of protection, PANO requires it to comply with its security and confidentiality requirements for your personal data and to process your data only for the purposes it has determined.
6. Evolution of the privacy policy
This Privacy Policy may be subject to change, in particular as a result of legislative and regulatory developments.